WORLD USABILITY DAY 2008
Parking meters, need change? - 12/11/2008
For World Usability Day 2008 specialists from UXalliance investigated the usability and user experience of parking meters in 9 countries:
Brazil, China, France, Germany, Japan, the Netherlands, New Zealand, the UK and the USA.
The aim of the study was to discover the similarities and differences of the parking meters across the globe, as well as the problems encountered when using them.
In Brazil usability specialists from Mercedes Sanchez Usabilidade analyzed parking meters in Osasco, Greater São Paulo. They uncovered a variety of different problems with the parking meters, many of which were found to be global problems.
We discovered the parking meters used in Osasco are the same as those used in Paris, New York and Amsterdam. However, the interfaces that they each use are very different.
Report to download
To read the international report showing what happened in all of the 9 countries, go onto the UXalliance web site and download the document.
Parking meter with screen completely scratched, making it impossible to read information and to use the meter.
Parking meter does not have the letter “E”, which is the conventional symbol for parking in Brazil. In Portuguese, the letter “P” does not adequately represent parking.
The way to provide effective international user experience is doing local user research studies, with local users.
"Here, on this site, you know right away that you're not going to waste time looking for basic things just like what happened with the other site. I prefer this one, for sure."
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